Our EPSS Philosophy

More end users turn to online help and other electronic performance support systems (EPSS) when they are struggling with a system than any other source. We design and develop intuitive, user-friendly help systems containing just-in-time, step-by-step instructions.

We start by learning from your best performers and conducting thorough task analyses. We use these to create standard operating procedures. Then we follow usability practices and incorporate standards, Information Mapping templates, cross-references, indices, and other tools into our documentation designs so that your audience can most effectively get the support they need.